Policies

Optional Google Analytics

Japan Private Car Service uses Google Analytics 4, provided by Google, to understand website visits and the booking process. Analytics is optional: we load its browser tracking only after you choose “Allow analytics”. Declining does not prevent you from booking.

With your permission, analytics cookies and similar identifiers identify your browser and session. Google receives usage events, a simplified page address without query parameters, and recognised referring website origins. Google may also process technical information, including browser, device and network information, under its own policies. We do not send contact details, flight details, pickup addresses, booking access tokens or URL query parameters to Google Analytics.

When analytics identifiers are available and you have agreed, we associate them with your saved booking to measure quotes, bookings, checkout, completed payments and confirmed refunds. Payment and refund events come from our server and may include a transaction reference, currency and amount; refund amounts come from confirmed refund records, and these events do not include your payment card information. This helps us measure visits through to completed bookings. Advertising personalisation and Google signals are disabled in this integration.

You can decline or withdraw permission using “Analytics settings” on public pages. Withdrawal stops further browser collection and removes analytics attribution from saved bookings accessible through this browser's booking session. It does not undo events already sent to Google, or automatically identify bookings from other browsers or deleted sessions. If saving your withdrawal fails, we display a retry message. For an earlier booking or a data request, contact booking@japanprivatecarservice.com.

We store your analytics preference in this browser for up to 180 days. Necessary booking and security storage remains separate. Google may process analytics information outside your country, including outside Japan. Read how Google uses information from sites that use its services and Google’s Privacy Policy.

Japan Private Car Service in ChatGPT

When you use our ChatGPT App, we process the trip information you choose to provide, such as pickup and destination, travel dates and times, passenger and luggage counts, selected vehicles and stops, flight information, and the contact or invoice details needed for your booking. We use this information to answer your request, produce a quote, prepare your booking, arrange checkout and provide your booking and payment status.

Our customer login uses Auth0, with the identity service hosted in its United States region. Your authenticated identity is linked to your customer account so that you can access your own quotes and bookings. This does not grant access to our administration systems or another customer's information.

When you request a quote, booking or status in ChatGPT, the App returns the customer-facing information needed for that request to ChatGPT/OpenAI. Internal supplier prices, costs, margins and pricing rules are not included. Google services may help resolve a place you select. Checkout is handled through our official payment flow and Stripe; do not enter payment-card details in the ChatGPT conversation.

Disconnecting the App stops your future use of that connection. It is not a request to cancel a journey or erase booking, payment or other records covered by our existing retention policy. To ask about access, correction or deletion, contact booking@japanprivatecarservice.com. The retention and deletion provisions in this privacy policy continue to apply.